Introduction
M Brothers Dental Unit (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us when visiting our website or purchasing our products.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our site.
Information We Collect
We collect the following types of data to provide better service and support:
a. Personal Information
When you make a purchase, create an account, or contact us, we may collect:
Full Name
Email Address
Mobile Number / WhatsApp Number
Billing and Shipping Address
Order and Payment Details (Cash on Delivery confirmation, transaction records)
b. Technical Information
IP Address
Browser Type and Version
Device Type and Operating System
Date and Time of Access
Pages Visited and Duration of Visit
c. Cookies & Tracking Data
Our site uses cookies to enhance your browsing experience and to analyze website performance. Cookies may collect anonymous information such as session identifiers or preferences. For more details, refer to our Cookie Policy.
How We Use Your Information
We use collected data for the following legitimate purposes:
To process and deliver your orders efficiently.
To communicate with you about orders, returns, or service updates.
To respond to inquiries and offer customer support.
To improve our website, services, and product listings.
To send occasional updates, promotions, or offers (only with your consent).
To comply with legal obligations and resolve disputes.
We do not sell, rent, or trade your personal information to any third parties
SHIPPING & DELIVERY POLICY
1. Overview
At M Brothers Dental Unit, we are committed to delivering your dental materials and equipment quickly and safely across India. This Shipping & Delivery Policy explains our process, delivery timelines, and conditions.
2. Serviceable Areas
We currently deliver only within India, through our trusted courier and logistics partners. Delivery service availability depends on your PIN code.
3. Processing Time
Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed the next working day.
You will receive a confirmation call or WhatsApp message once your order is accepted.
4. Delivery Time
Standard delivery takes 1-7 business days depending on location.
Remote or rural areas may take slightly longer.
Unforeseen delays due to courier, weather, or logistics issues may occur — we appreciate your patience.
5. Delivery Charges
Delivery charges, if applicable, will be displayed during checkout.
For Cash on Delivery (COD) orders, an additional small handling fee may apply in some regions.
6. Tracking Orders
Once your order has been dispatched, we will share a tracking number via WhatsApp or email. You can track your order on the courier partner’s website.
7. Delayed or Lost Shipments
In case of a significant delay or loss in transit, please contact our support team at mbrothersdentalunit@gmail.com with your order details. We will coordinate with the courier to resolve the issue as quickly as possible.
8. Damaged Packages
If your package arrives damaged, please refuse delivery or contact us immediately with photographs of the parcel and product. We will arrange a replacement or refund based on our Return Policy.
CANCELLATION POLICY
1. Order Cancellation by Customer
You can cancel your order within 24 hours of placing it or before dispatch, whichever is earlier.
Cancellation requests must be sent via WhatsApp or email to mbrothersdentalunit@gmail.com with your order number.
Once the product has been shipped, cancellations will not be accepted. You may still request a return as per our Return & Refund Policy.
2. Automatic Cancellation
Your order may be automatically cancelled if:
Payment or confirmation is not received for COD orders within 24 hours.
The item is out of stock or discontinued.
Delivery service is unavailable for your location.
In such cases, you will be notified promptly, and if payment was made, it will be refunded within 7–10 business days.
3. Company’s Right to Cancel
M Brothers Dental Unit reserves the right to cancel or refuse any order due to:
Fraudulent or suspicious activity,
Pricing or description errors, or
Unforeseen supply issues.
Return & Refund Policy
1. Eligibility for Return
Products must be returned within 30 calendar days of purchase.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging, with all seals, labels, accessories, manuals and documentation intact.
Products that are opened, used, damaged or missing parts will not be eligible for a full refund or return.
Some items (for hygiene, safety or sanitary reasons) may be non-returnable unless faulty. We will clearly mark such items at time of sale.
2. Defective or Incorrect Items
If you receive a damaged, defective or incorrect product, please contact us within 7 calendar days of receiving the item.
Provide your order number, a description of the issue, and photos of the product and packaging.
Once we verify the defect/issue, we will either:
replace the product at no additional cost, or
issue a full refund if a proper replacement is unavailable.
3. How to Return
Contact us via email or phone to obtain a Return Authorization. Without prior authorization, returns may be refused.
Pack the item securely in its original packaging (or equivalent) and include the proof of purchase.
The customer is responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong or defective item).
Returns should be sent to:
M Brothers Dental Unit
Choudhury Lane, in front of Prachi Gas Agency,
Near Jayram Lenka Showroom, Mangalabag, Cuttack-753001, Odisha
INDIA
4. Refunds & Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 7–10 business days.
Shipping costs (original and return) are non-refundable, unless the return is due to our error.
Partial refund may be made if the item is not in its original condition, is damaged or missing parts for reasons not due to our error.
5. Exchanges
If you need to exchange an item for the same product (due to defect or wrong item), send us an email describing your request and we’ll guide you through the process.
If an exchanged item is unavailable, we’ll refund you as per section 4.
6. Exceptions & Special Items
Custom-ordered items, special-made or bespoke dental equipment or consumables which are opened, used or altered may not be eligible for return.
Consumable items (such as single-use instruments, sealed packages) once unsealed or used are not eligible for return unless defective.
DISCLAIMER & WARRANTY POLICY
1. General Disclaimer
All products sold by M Brothers Dental Unit are intended strictly for professional dental use. The information provided on our website is for general informational purposes only and should not be considered medical advice.
We make every effort to ensure product accuracy, but errors in product descriptions, specifications, or pricing may occur.
2. Product Warranty
Warranty coverage depends on the manufacturer’s policy for each product.
For eligible products, warranty claims must be directed to the manufacturer or their authorized service center.
We do not offer any separate or extended warranty beyond what the manufacturer provides.
3. Limitation of Liability
M Brothers Dental Unit shall not be liable for:
Improper installation or misuse of products,
Damage caused by unauthorized repairs, or
Losses due to professional negligence, misuse, or patient handling.
All users must follow manufacturers’ instructions, safety standards, and dental practice regulations.
4. Professional Responsibility
Purchasing and using dental products from us implies that the buyer is a qualified professional or is purchasing under the supervision of one. We are not responsible for outcomes of misuse or unqualified handling.